NATIONAL DIPLOMA: TRAVIL & TOURISM MANAGEMENT

Grade 12 or equivalent

1 year full-time (theory, tutorials and practical classes)

• Travel Consultant
• Tour Guide
• Hotel Industry

End User Computing 1
• Module 1 – Operating Systems: Windows 2000
• Module 2 – Presentations: PowerPoint 2000 / XP
• Module 3 – Word Processing: MS Word 2000 / XP
• Module 4 – Spreadsheet design and modeling: Excel 2000 / XP
• Module 5 – Data Management: Using Microsoft Access 2000 / XP
• Module 6 – Introduction to the Internet

Tourism Management 1
• What is tourism?
• The motivation and decision to travel
• The tourism system and major role players involved
• The tourism system and major role players involved
• Management tasks in the tourism establishment
• Customer service in the tourism establishment
• The business environment of the tourism establishment
• Strategic management in the tourism establishment
• Marketing management in the tourism establishments

Communication Science 1/Business Communication
• Module 1 – Introduction: The Nature of Communication
• Module 2 – Introduction to the Nature of Communication Theory
• Module 3 – Communication Models
• Module 4 – Levels of Communication
• Module 5 – Communication Problems
• Module 6 – Code Systems
• Module 7 – Types and Forms of Communication
• Module 8 – Communication by Objectives
• Module 9 – Communication Skills
• Module 10 – Practical Application

Travel and Tourism Practice 1
• The Air Travel course serves as an introduction to the travel and tourism industry. It covers the following areas:
• Basic geography of South Africa
• The sectors of the travel industry
• The various role-players which have an impact on the industry
• Codes and jargon used within the travel industry
• Issuing of domestic air tickets on South African Airways, British Airways and Nationwide Airlines
• Re-routing and cancellation of air tickets
• Special passengers (senior citizens, unaccompanied minors)
• Understanding of tourism infrastructure as a whole and mutual co-operation and inter-dependency of the key role players
• Understand the basic principles of Travel Agency Operations and implement these
• Understanding of airlines and basic fare construction and the practice as well as implementation of these.
• Obtain knowledge about the major tourism destinations of South Africa, Africa and Europe including gateway cities, national airlines and visa requirements.

Tourism Development 1
• Identify, analyze and deal with complex problems and issues using evidence based solutions and theory-driven arguments in order to identify historical, environment, and sport resources relevant to the tourism industry and to establish links between history, sport, heritage, culture, community and the environment.
• Develop the capacity to work in a team of specialists in history studies, geography, anthropology, sport, archaeology, Business Management and practitioners in the Travel industry communicate with communalities in which heritage and tourism sites are identified.
• Identify possible market opportunity for Tourism Development and undertake focused market research towards the realization.

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