CERTIFICATE: PUBLIC MANAGEMENT
 
Entry requirements:
Grade 12 or equivalent
Assessment:
Theory & Practical examinations
Duration of the programme:
1 year full-time (theory, tutorials and practical classes)
End-User Computing
• Module 1 – Operating Systems: Windows 2000
• Module 2 – Presentations: PowerPoint 2000 / XP
• Module 3 – Word Processing: MS Word 2000 / XP
• Module 4 – Spreadsheet design and modeling: Excel 2000 / XP
• Module 5 – Data Management: Using Microsoft Access 2000 / XP
• Module 6 – Introduction to the Internet
Communication
• Module 1 – Introduction: The Nature of Communication
• Module 2 – Introduction to the Nature of Communication Theory
• Module 3 – Communication Models
• Module 4 – Levels of Communication
• Module 5 – Communication Problems
• Module 6 – Code Systems
• Module 7 – Types and Forms of Communication
• Module 8 – Communication by Objectives
• Module 9 – Communication Skills
• Module 10 – Practical Application
Public Decision Making
• Module 1- Understanding Public Decision-Making
• Module 2- Fundamentals of Decision-Making
• Module 3- Decision-Making Models and Techniques
• Module 4- Creativity and Decision-Making
• Module 5- Decision-Making and Ethics
Public Office Management 1
• Module 1- Client Service and Office Etiquette
• Module 2- Security of Assets and Information
• Module 3- Office Administration
• Module 4- Work Study
Public Service Delivery 1
• Module 1- Politics, Government and Governance
• Module 2- The Public Service Delivery
• Module 3- Enabling Government Institution to Deliver Services /Products
• Module 4- Public Service Delivery and Management Principles
• Module 5- Ethics in the Public Sector
• Module 6- Public Service Delivery and Development Imperatives
Public Resource Management 1
• Module 1- Introduction to Public Resource Management
• Module 2- The Context of Public Resource Management
• Module 3- Public Financial Resources and Public Management Functions
• Module 4- Managing Information for Informed Management in the Public Sector
• Module 5- Natural Resources and Public Management Functions
• Module 6- New Approaches to Public Managementmarket research towards the realization.
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